About the client
Industry:Travel, Tourism & Hospitality
Location:India
Challenge
For a leading hospitality and leisure travel company, superlative customer service has always been a guiding force. Envisioning a future with even higher traffic volumes, particularly during peak seasons, they recognized the need to proactively upgrade and optimize their existing website infrastructure. The goal was to handle the surge in website traffic, minimize outages and cut the risk of lost bookings.
Cloud Kinetics stepped in to set up and host their infrastructure on AWS Cloud and provide 24/7 managed services, to ensure the customer could offer a seamless online booking and user experience.
Solution
Cloud Kinetics delivered a comprehensive solution built on the secure and scalable foundation of AWS Cloud. Leveraging AWS Cloud best practices, the team designed and architected a cloud infrastructure tailored to the client’s specific needs. This included provisioning essential infrastructure components, building and validating each element, migration and ensuring a smooth handover to the client’s team.
The Cloud Kinetics team also provided ongoing support with 24/7 Managed Services, powered by ArcusTM, Cloud Kinetics’ intelligent multi-cloud management platform. Comprehensive infrastructure monitoring, support and optimization ensured that the website infrastructure ran smoothly and efficiently. A single-window view of the customer’s overall cloud spend enabled them to track costs effectively. This commitment extended to regular cloud posture management and continuous cost optimization, maximizing the value of the customer’s AWS cloud investment.
Success Metrics
The highlights of the engagement included:
- 24/7 monitoring and Level 1 and Level 2 troubleshooting
- Quarterly security assessment reports
- Single window view of cloud spend
- Continuous cost optimization
By partnering with Cloud Kinetics and leveraging the power of AWS Cloud, the customer now has a future-proof solution that can handle any traffic surge, ensuring a seamless booking experience for their users. This proactive investment empowers them to focus on what they do best: providing exceptional hospitality experiences for travellers.
