Elevating Patient Care: 24/7 AWS Cloud Managed Services For A Hospital Chain

The customer is a speciality hospital chain that operates over 200 centres across the country. To ensure seamless patient care and experience at every touchpoint across this vast network, the customer relies on a robust and reliable IT infrastructure hosted on Amazon Web Services (AWS). This AWS environment plays a critical role in appointment scheduling, data management and overall operational efficiency.

However, maintaining the health and performance of this critical AWS environment, ensuring consistent uptime and optimizing costs, demanded a support team with deep technical expertise, available 24/7.

The customer wanted to partner with a premier AWS Managed Services Provider (MSP), engaging Cloud Kinetics to provide comprehensive support for their existing AWS environment.

Cloud Kinetics seamlessly onboarded the customer’s existing AWS environment onto our managed services platform, leveraging our managed services expertise and industry best practices to deliver the following:

• 24×7 Managed Services with Arcus^TM Platform: Cloud Kinetics’ Arcus^TM Smart Multi-Cloud Platform is the foundation for the customer’s 24×7 managed services. Arcus^TM provides comprehensive infrastructure monitoring, server support and optimization, ensuring the health and performance of the customer’s AWS environment around the clock.
• RDS Database Support: Cloud Kinetics team provides support for the customer’s critical Relational Database Service (RDS) instances within the AWS environment. This includes routine maintenance, performance optimization, backup and restore services, ensuring data integrity and availability whenever needed.
• Unified Cost Management View: Cloud Kinetics offers a single window view of the customer’s organizational-level cloud spend across their AWS environment. This provides greater transparency and simplifies cost tracking for the customer.
• Proactive Cloud Security Posture Management: Cloud Kinetics conducts periodic cloud posture assessments to identify and address any potential security vulnerabilities within the customer’s AWS environment. This proactive approach safeguards sensitive patient data and ensures ongoing compliance with industry regulations.
• Continuous Cost Optimization: Cloud Kinetics continuously analyse the customer’s AWS usage and recommend cost-saving strategies. This may include optimizing resource allocation, exploring different pricing models, and identifying opportunities to leverage AWS services more efficiently.

The partnership has already translated to significant outcomes, directly contributing to the hospital chain’s ability to deliver superior patient care:

• Seamless process oversight, with a centralized multi-cloud, smart cloud management platform (CMP). This centralized platform for managing the AWS environment has eliminated the need for complex in-house management tools, streamlining operations and freeing up valuable IT resources
• 24/7 proactive monitoring and resolution, with Level 1 and Level 2 troubleshooting expertise minimizing downtime and ensuring a consistently healthy AWS environment across board.
• Greater financial efficiency, helping the customer make informed decisions about their AWS resource allocation and leverage cost-saving opportunities.
• Optimized performance: Adherence to SLAs ensure a defined level of performance and uptime, minimizing disruptions and safeguarding the quality of patient care delivered at each hospital branch.