Leading Vietnamese professional event ticketing platform ActiUp connects sports event organizers with participants, optimizing ticket management and registration.
As the company’s customer base rapidly grew and user demand spiked prior to events, it urgently needed a scalable, dynamic and adaptable infrastructure and platform.
Here’s how the event ticketing platform tapped the power of GenAI and automation to offer an efficient customer support experience – drumming up a response time of seconds without having to increase support staff. See the full case study here.
