Injecting Inspiration Into Indonesia’s Vaccination Initiative With Cloud Managed Services

The pandemic had caused pandemonium, especially in countries like India and Indonesia, where a considerable number of people need to be vaccinated efficiently and rapidly. The logistics were incredibly daunting in Indonesia, a country of 270 million people, some of them based in the archipelago’s 17,000 islands. Therefore, any support provided by IT managed services using cloud computing could significantly alleviate the technical challenges involved in this endeavor.

“Vaksinku” is a national project to vaccinate Indonesians across the archipelago. In June 2021, the World Bank approved a loan of US$500 million to expand Indonesia’s efforts to respond to the pandemic, strengthen the preparedness of its health system, and support the government’s free vaccination program.

One company that has been at the forefront of the vaccination project is PT Jasuindo Tiga Perkasa. Set up in 1991, the company has won a bouquet of awards, including Asia 200 Best under a Billion in 2011 and 2012 by Forbes Asia and the Top 50 Best-Performing Indonesian Companies by Forbes Indonesia in 2012, 2013, 2014, and 2018.

Jasuindo was set up in 1991 and provides security solutions for documents, holograms, and payment and security cards. It also offers commercial printing solutions. MasterCard and Visa have certified Jasuindo for embedding the security chip in their credit cards. In 2013, the company’s joint venture entity began offering electronic embedding technology for passports in Indonesia and other ASEAN countries.

Scaling to a million transactions

“Our app served around 800,000 active users with more than a million transactions that a trusted partner needed to manage,” said Samantha Wijaya, General Manager of Jasuindo’s Vaksinku project. “We wanted a stable managed environment to deploy a scalable infrastructure for web-based apps while catering to peak period demand and reducing costs simultaneously.”

Jasuindo sought an MSP (managed services partner) to also help them with logistics coordination, timely execution and keeping costs under control. After going through a dozen presentations by various vendors, the company settled on the GCP (Google Cloud Platform), MySQL database on cloud, Google BigQuery for analytics, and UI (Unified Analytics) dashboards for real-time actionable management. Who would implement this? Google’s prime solution partner, Cloud Kinetics (CK).

We wanted a robust solution that could keep in step with our growth aspirations. We were rapidly diversifying into new products and markets. We needed a business and technology partner who could integrate backend services seamlessly on the cloud without disrupting our ongoing ICT functions. It was a tall order, but Cloud Kinetics ticked all the boxes. Samantha Wijaya, General Manager, Jasuindo Vaksinku

The CK team proposed a scalable solution running on GCP for infra provisioning, apps monitoring, network availability, and security incidents tracking and mitigation. GCP had the three core services – IaaS (infrastructure as a service), PaaS (platform as a service), and serverless computing environment.

The Google Operations Suite (previously called Stackdriver) is a systems management service that provides performance and diagnostics data for monitoring, logging, tracing, error reporting, and alerting. Stackdriver is a multi-cloud solution and was ideal for Jasuindo’s needs.

“CK is the top-tier MSP (managed services provider) on the GCP and an enterprise integration partner on VMware, NetApp, Dhruva, Cohesity, ServiceNow,” said Ted A, CK’s Chief Revenue Officer. “CK has operations in Singapore, Malaysia, India, Vietnam, Indonesia, Thailand, Europe, and the US to help companies migrate to a hybrid cloud.”

Smart and responsive solution with managed services

CK provided 24/7 support for maintenance and proactive monitoring necessary for Jasuindo’s distributed operations and analytics and security layers for continuous improvement. Its proprietary Arcus Smart Cloud Management platform provided automated Terraform templates to deploy “infra as a code” and a single pane of glass for integrated monitoring and management.

The benefits were remarkable. Jasuindo saw a 20% drop in monthly IT operation costs due to application streamlining.

“CK partners with our clients to navigate the complex landscape of cloud transformation and make strategic IT decisions,” Ted said. “The CK team is ready to build digital roadmaps and deployments with clients from cloud migration to cloud-managed services, from app modernization to data analytics.”

The seamless integration of software helped our teams collaborate and coordinate logistics with demand. We could also consolidate and monitor all operations from a single view with Cloud Kinetics’ assurance and committed 99.9% availability. CIO, Jasuindo

If the pandemic has proved anything, it is the importance of rapid adaptability in the face of uncertainty. Every company has learned that digital is critical for business success. Jasuindo understood this tenet and worked closely with CK to enable access across the massively spread-out Indonesian archipelago.

“The solutions worked like a charm,” the CIO added. “It was well integrated with production. We could scale it with multiple BUs in due course. We were glad that Cloud Kinetics provided systems operations and support as well. Cloud Kinetics also aligned it to our IT governance and service delivery model for seamless integration.”

Indonesia is becoming a hot spot for global tech companies keen to get into one of Asia’s fastest-growing data markets, Nikkei Asia reported on July 8, 2020. It’s where e-commerce and food delivery services are rapidly expanding due to the pandemic. The trend toward data localization is also drawing the tech titans to the world’s fourth most populous country. “Indonesia is full of opportunity,” Sundar Pichai, CEO of Google parent Alphabet, said during Google Cloud’s virtual launching ceremony in Jakarta on June 24, 2021. “It is one of Southeast Asia’s most creative, dynamic, and entrepreneurial countries with more than 150 million Internet users.”

Tags: Cloud Monitoring Cloud Managed Services Cloud Operations (CloudOps) Cloud Solutions Google Cloud HashiCorp Managed Services