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HiLife: Building smarter living with Cloud Kinetics and AWS

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HiLife Interactive reached out to Cloud Kinetics for help with its datacentre migration as it expanded into Thailand and Vietnam. With over 60,000 users in Singapore and more expected from new markets, HiLife was under increasing pressure to maintain 99.9% availability without compromising scalability. This influx of new users meant that HiLife needed to manually intervene whenever it could not cope with the varying application traffic load.

As HiLife was growing its business, it needed to place greater focus on enhancing its smart community application, HiLife. Although it had already chosen Amazon Web Services (AWS) for its IT demands, HiLife recognised that it had grown to the point where it needed a trusted cloud consulting partner to help deploy new IT infrastructure.

To help solve this problem, it turned to Cloud Kinetics, an Advanced Consulting Partner in the AWS Partner Network (APN).

About the Client

HiLife is a Singapore-based technology company focused on
improving the quality of living in homes and communities.

It offers real estate developers, managing agents, and condominium residents a web-based application that taps technologies such as smart home voice control, car license plate
recognition and other features to digitalize community activities, such as booking condominium facilities.

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Why Amazon Web Services

“AWS is widely recognised for a number of strengths. When we established HiLife four years ago, the most important business need for us was flexibility, in order to grow quickly. AWS provided us with affordable flexibility to support our business growth” says Charles Ji Chao, co-founder of HiLife Interactive. “Now, as we expand overseas, AWS and CK’s Clouregional presence gives me the confidence it will continue to support HiLife every step of the way.”

“Clients want to focus on delivering value to their customers, without being bogged down with non-core functions. As the pace of innovation
– and customer demand for innovative products – accelerates, they can look forward to leveraging the combined technical expertise of
AWS and Cloud Kinetics to shorten time to market,” says Peter Huynh, Managing Director, Vietnam and Business Development Director, Indochina, at Cloud Kinetics.

HiLife uses Amazon Elastic Cloud Compute (Amazon EC2) to handle all of its processing and computational needs, Amazon Relational Database Service (Amazon RDS) for data structure and querying, and Amazon Simple Storage Service (Amazon S3) for backup repository. In addition to the regional presence that AWS provides, HiLife also appreciated that it received regular updates on new features that were on the horizon – an important differentiator for it as a company with technology at its core.


Mutual Benefits with Cloud Kinetics

HiLife immediately saw the value in the AWS pay-for-what-you-use pricing model, in addition to the impressive scalability of Amazon EC2.
“We were able to roll out our smart lifestyle application in Thailand and Vietnam and were confident of supporting the activities of thousands of condominium residents from day one,” says Ji Chao. “We also didn’t have to worry about navigating the complexities of setting up operations overseas, and were able to offload the management of IT services to Cloud Kinetics.”


Professional Services & Managed Services by Cloud Kinetics

As its IT operations became more complex, HiLife was concerned about the cost of growing its IT team. It had to consider the possibility of adding specialists like network administrators, hardware experts, and software programmers. HiLife engaged CK Managed Services to manage its IT operations in AWS. Cloud Kinetics Managed Services provided HiLife with capacity planning insights, periodic architecture reviews to align their infrastructure with their business needs, backup management and proactive monitoring. By engaging CK Managed Services, HiLife gained access to a team of AWS professionals while keeping costs low.

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Success Metrics

• 99% backup success, hard to emulate on traditional solutions.
• Reduce troubleshooting time by 70%.
• Perform automatic failover to standby database instances.
• Complete backup visibility at a glance, monitoring all backup operations from a single view.

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