About the customer
Industry:Telecom, Media & Communications
Manual processes and high document volumes had put a spanner in the works for the telecom company. The business specialized in distributing mobile phone products and providing wireless solutions and needed to process documents quickly and accelerate customer onboarding. Cloud Kinetics implemented a GenAI-powered Document Processing workflow to streamline the process.
Challenge
Shackled by slow and resource-intensive manual processes
The American telecom business had to handle 600,000 proof documents every month. In the absence of automation, this was tedious and cumbersome. Often, approvals met with delays, and users were hit with delays in onboarding.
The company faced difficulties in verifying user applications for specific programs due to:
- High volume of proof documents (600,000 monthly), that made processing slow and resource-intensive
- Delayed application approvals, which in turn impacted user onboarding
- Manual reviews that were prone to errors, affected accuracy and compliance
- 80 different proof types that had to be handled, each with complex business requirements
Solution
Intelligent Document Processing (with OCR) for automatic scaling and high availability
The company needed a solution that would handle the different proof types along with the complex business requirements associated with them. To meet this requirement, coupled with the high volumes being processed, the solution had to leverage automation and AI to enable scalability and high availability.
Cloud Kinetics proposed a GenAI-powered Document Processing Workflow with some notable features:
- Efficiently extracts text while assessing input document readability with a confidence score
- Accurately distinguishes between various document types
- Intelligent entity extraction, delivers outputs in the desired format
- API-based architecture with automatic scaling and high availability
Success Metrics
5X faster document processing and accelerated customer onboarding with IDP
This Intelligent Document Processing (OCR) capability, built with Cloud Kinetics’ expertise, has helped drive significant efficiency gains for the company.
5x faster document processing: Application review time cut from 5 minutes to under 30 seconds
Accelerated customer onboarding: Reduced time from days to less than an hour
90% fewer manual reviewers: Empowered staff to focus on other more important tasks
24/7 operation: Eliminated dependency on manual reviewers for round-the-clock verification
The company transformed what was once a manual, labour intensive bottleneck into an opportunity with intelligent automation. This newfound agility and scalability, along with the bandwidth now freed up for its valuable human resources, will help the company use its staff to focus on high-impact work that can drive business growth.
