We are thrilled to announce our new partnership with Medallia, the pioneer and market leader in customer and employee experience.
Customer Experience (CX) has become a competitive differentiator for organizations to respond to the new market reality of constant digital disruption, and the CX sector in ASEAN expects to grow by 17.1% CAGR from 2020 to 2027. Creating connected experiences is a challenge when customers are engaged across many different touchpoints. Studies have shown that most customers (85%) expect consistent experiences when interacting with different departments across the business, and 83% of customers say that they are more loyal to businesses that offer consistent experiences across the organization.
With our combined expertise, Medallia and Cloud Kinetics will help enterprise organizations turn signals into action, and deliver the best customer experiences imaginable.
“We are delighted to join forces with Medallia to better meet the needs of our customers and help them achieve new levels of customer success. With Medallia’s breadth and depth of expertise in CX, this partnership with Medallia is a natural fit for us to expand our offerings within the CX space, and provide a holistic suite of solutions to guide our customers through every stage of their digital transformation journey. We can’t wait to begin this new chapter together and look forward to realizing the full synergies of our partnership!” said Ayush Keshan, President of Applications Business Unit at Cloud Kinetics.
“CX is a critical factor for success among enterprises today. We are delighted to partner with Cloud Kinetics to help businesses understand their customers’ increasingly complex journeys and deliver connected brand experiences. I’m confident that together we can make our customers successful.” said Abhishek Kumar, Head of Sales, Southeast Asia, India and Hong Kong at Medallia.