Scaling Customer Support For A Realtor With RAG Chatbot On AWS

Breaking through manual process bottlenecks

The company’s growth was being hampered by manual processes. Given the volume of enquiries, they needed a solution that could cut response times and give customers instant and accurate answers.

The high volume of customer enquiries about real-estate projects had overwhelmed sales and support teams. The company needed to resolve a dual challenge:

• Reducing delays in response times which led to customer dissatisfaction
• Finding a way to provide instant, accurate responses without increasing operational costs

RAG chatbot with AWS services to ensure speed and accuracy

Cloud Kinetics implemented a Retrieval Augmented Generation (RAG) chatbot leveraging AWS services.

The GenAI-powered chatbot would tackle numerous issues:

• Centralize all real estate data, including property details, pricing, and FAQs, into a single knowledge base
• Enhance the knowledge base by crawling additional data from the company’s website
• Application Load Balancer with ECS would ensure high availability and scalability to handle peak loads
• Amazon Bedrock would generate human-like language responses for customer inquiries, ensuring accuracy and natural interactions

Response times, IT support costs and staff workload slashed after AI automation

The chatbot significantly improved operations for the Vietnamese real-estate firm.

These dramatic improvements in both the response times as well as efficiency have helped set the tone for the next phase of growth for the firm. Cloud Kinetics remains committed to working with businesses to create scalable foundations for sustainable growth in increasingly demanding markets.