Job Description

• Member of 24×7 Cloud Network Operations Centre
• Working on escalated/production issues and providing solution adhering to the SLA
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Should be knowledgeable in Server Administration (Windows/Linux)

Qualification

Graduate / Post Graduate

Experience

10+ Years

Mandatory Job Requirements

• Excellent oral and written communication skills
• Intermediate – Windows & Linux
• Customer interaction experience
• Strong networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
• Experience working on Scripting languages
• Flair for automation & working experience in DevOps
• Experience working on ticketing system
• Familiar with ITIL processes
• Should be flexible to work in rotational shifts (including night shifts)

Must have skill (minimum two)

• Should be knowledgeable in Server Administration (Windows/Linux)
• Good experience in Database administration preferably with certification
• Good experience in Web server configuration, fine tuning and management
• AWS Cloud certifications – Associate level
• Experience working on Cloud computing, DevOps, CI/CD

Good to have skills

Handling Enterprise Customers

Team CK