Oracle Service Cloud Consultant

Irvine, CA
Posted 2 months ago

Duties and Responsibilities

  • Design, build, and maintain efficient, reusable and reliable CRM application using Oracle Service Cloud
  • Translate application storyboards and use cases into functional applications
  • Ability to work independently with minimal supervision
  • Support application stake holders from different geographical locations
  • Manage service level agreement commitments and respond to incidents and service requests within  the stipulated process SLA
  • Ensure the best possible performance, quality, and responsiveness of applications
  • Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
  • Help maintain code quality, organization, and automatization
  • Java Script development experience

Key Requirements

  • At least 8 years of working experience in Design, Development, Implementation and Testing of CRM application using Oracle Service Cloud is required for this position.
  • Experience in customizing and configuring Oracle Service Cloud with PHP, YUI, jQuery, C#, HTML, CSS, SOAP, REST services
  • Experience in 
    • Staff Management (Navigation set, Profiles and Account)
    • Outreach (Surveys, Mailing etc.)
    • Analytics
    • Configuring Chats
    • Design Workspace / workflows
    • Configuring Message Templates
    • Knowledge Base
    • Site Configuration
    • BUI extensibility frame work
    • Add-in Development
    • Customer Portal Configuration
    • Widget Customization
    • Custom Script & Custom Process Model
    • Create/Configure Business Rules
    • Connect PHP API
    • Data Migration from other systems such as Salesforce
    • Inbound/Outbound Integration
  • Hands on experience in preparing Design, Technical Specifications, Test Plan, Change Management, User Guide documents
  • Experience in end to end life cycle starting from Requirements definition, Preparation of effort estimates, Configuration, coding, testing and successfully implementing as per the timelines
  • Experience with Agile and Waterfall Methodologies

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