Cloud Engineer – Level 2 Support

Chennai
Posted 3 months ago

Job Description

  • Member of 24×7 Cloud Network Operations Centre
  • Working on escalated/production issues and providing solution adhering to the SLA
  • Guide L1 engineers & work alongside for troubleshooting
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Should be knowledgeable in Server Administration (Windows/Linux)

Qualification

Graduate / Post Graduate

Experience

4 – 7 Years

Mandatory Job Requirements

  • Excellent oral and written communication skills
  • Intermediate++ – Windows & Linux
  • Customer interaction experience
  • Strong networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
  • Experience working on Scripting languages
  • Exposure to Automation
  • Experience working on ticketing system
  • Familiar with ITIL processes
  • Should be flexible to work in rotational shifts

Must have skill (minimum two)

  • Should be knowledgeable in Server Administration (Windows and/or Linux)
  • Strong knowledge in Database administration preferably with certification
  • Strong knowledge in Web server configuration, fine tuning and management
  • AWS Cloud certifications – Professional level
  • Experience working on Cloud computing

Good to have skills

Handle large customers

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Job Features

Job CategoryNetwork Operations Centre

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