Cloud Engineer – Level 2 Support

Posted 7 months ago

Job Description

  • Member of 24×7 Cloud Network Operations Centre
  • Working on escalated/production issues and providing solution adhering to the SLA
  • Guide L1 engineers & work alongside for troubleshooting
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Should be knowledgeable in Server Administration (Windows/Linux)


Graduate / Post Graduate


4 – 7 Years

Mandatory Job Requirements

  • Excellent oral and written communication skills
  • Intermediate++ – Windows & Linux
  • Customer interaction experience
  • Strong networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
  • Experience working on Scripting languages
  • Exposure to Automation
  • Experience working on ticketing system
  • Familiar with ITIL processes
  • Should be flexible to work in rotational shifts

Must have skill (minimum two)

  • Should be knowledgeable in Server Administration (Windows and/or Linux)
  • Strong knowledge in Database administration preferably with certification
  • Strong knowledge in Web server configuration, fine tuning and management
  • AWS Cloud certifications – Professional level
  • Experience working on Cloud computing

Good to have skills

Handle large customers

Follow us on LinkedIn for more updates.
Click for more job openings.

Job Features

Job CategoryNetwork Operations Centre

Apply Online