Cloud Engineer – Level 2 Support
Chennai
Posted 3 months ago
Job Description
- Member of 24×7 Cloud Network Operations Centre
- Working on escalated/production issues and providing solution adhering to the SLA
- Guide L1 engineers & work alongside for troubleshooting
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Should be knowledgeable in Server Administration (Windows/Linux)
Qualification
Graduate / Post Graduate
Experience
4 – 7 Years |
Mandatory Job Requirements
- Excellent oral and written communication skills
- Intermediate++ – Windows & Linux
- Customer interaction experience
- Strong networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
- Experience working on Scripting languages
- Exposure to Automation
- Experience working on ticketing system
- Familiar with ITIL processes
- Should be flexible to work in rotational shifts
Must have skill (minimum two)
- Should be knowledgeable in Server Administration (Windows and/or Linux)
- Strong knowledge in Database administration preferably with certification
- Strong knowledge in Web server configuration, fine tuning and management
- AWS Cloud certifications – Professional level
- Experience working on Cloud computing
Good to have skills
Handle large customers
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Job Features
Job Category | Network Operations Centre |