Job Description

• Member of 24×7 Cloud Network Operations Centre
• Working on escalated/production issues and providing solution adhering to the SLA
• Guide L1 engineers & work alongside for troubleshooting
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Should be knowledgeable in Server Administration (Windows/Linux)

Qualification

Graduate / Post Graduate

Experience

Mandatory Job Requirements

• Excellent oral and written communication skills
• Intermediate++ – Windows & Linux
• Customer interaction experience
• Strong networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
• Experience working on Scripting languages
• Exposure to Automation
• Experience working on ticketing system
• Familiar with ITIL processes
• Should be flexible to work in rotational shifts

Must have skill (minimum two)

• Should be knowledgeable in Server Administration (Windows and/or Linux)
• Strong knowledge in Database administration preferably with certification
• Strong knowledge in Web server configuration, fine tuning and management
• AWS Cloud certifications – Professional level
• Experience working on Cloud computing

Good to have skills

Handle large customers

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