Job Description

• Member of 24×7 Cloud Network Operations Centre
• Working on escalated/production issues and providing solution adhering to the SLA
• Guide L1 engineers & work alongside for troubleshooting
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Should be knowledgeable in Server Administration (Windows/Linux)

Qualification

Graduate / Post Graduate

Experience

Mandatory Job Requirements

• Excellent oral and written communication skills
• Intermediate++ – Windows & Linux
• Customer interaction experience
• Strong networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
• Experience working on Scripting languages
• Exposure to Automation, DevOps
• Experience working on ticketing system
• Familiar with ITIL processes
• Should be flexible to work in rotational shifts

Must have skill (minimum two)

• Should be knowledgeable in Server Administration (Windows and/or Linux)
• Strong SQL/Windows administration experience preferrably with certification
• Strong Database administration experience preferrably with certification
• Web server configuration, fine tuning and management
• Azure Certifications
• Experience working on Cloud computing, DevOps, CI/CD

Team Cloud Kinetics

At Cloud Kinetics, we believe that the right digital strategy can help companies increase their competitive advantage and enhance customer experience. That is where we have built our core expertise. As a certified MSP, we tirelessly work towards accelerating our clients’ business transformation journeys by using cutting-edge platform-driven services. We do this in an agile, responsive and scalable manner, ensuring a significant positive impact on business with minimal disruption. Feel free to Contact our Cloud Experts for a non-obligatory discussion. Write to us at contactus@cloud-kinetics.com