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Job Description

  • Member of 24×7 Cloud Network Operations Centre
  • Working on escalated/production issues and providing solution adhering to the SLA
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Should be knowledgeable in Server Administration (Windows/Linux)

Qualification

Graduate / Post Graduate

Experience

10+ Years

Mandatory Job Requirements

  • Excellent oral and written communication skills
  • Intermediate – Windows & Linux
  • Customer interaction experience
  • Strong networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
  • Experience working on Scripting languages
  • Flair for automation & working experience in DevOps
  • Experience working on ticketing system
  • Familiar with ITIL processes
  • Should be flexible to work in rotational shifts (including night shifts)

Must have skill (minimum two)

  • Should be knowledgeable in Server Administration (Windows/Linux)
  • Good experience in Database administration preferably with certification
  • Good experience in Web server configuration, fine tuning and management
  • AWS Cloud certifications – Associate level
  • Experience working on Cloud computing, DevOps, CI/CD

Good to have skills

Handling Enterprise Customers

Job Category: Delivery Team
Job Type: Full Time
Job Location: Chennai India

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At Cloud Kinetics, we believe that the right digital strategy can help companies increase their competitive advantage and enhance customer experience. That is where we have built our core expertise. As a certified MSP, we tirelessly work towards accelerating our clients’ business transformation journeys by using cutting-edge platform-driven services. We do this in an agile, responsive and scalable manner, ensuring a significant positive impact on business with minimal disruption. Feel free to Contact our Cloud Experts for a non-obligatory discussion. Write to us at contactus@cloud-kinetics.com