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Job Category: Delivery Team
Job Type: Full Time
Job Location: Singapore

Job Description

Duties & Responsibilities

  • Provide IT helpdesk support to our end-users related to hardware, software, phone system, video-conferencing, and networking issues
  • Responsible for PC/laptop refresh and necessary upgrading work
  • Handle configuring of new desktops, laptops, mobile devices, routers, wifi access points and any other IT devices in the organization
  • Accountable for IT Asset Management (stock take, write-off and disposal)
  • Deployment and configuration of software
  • Administration Azure, AWS, O365, Hybrid Exchange, etc
  • Assist in IT administrative task and ad-hoc projects/duties as assigned
  • Assist in testing new tools and technologies to ensure seamless deployment to end-users
  • Monitor, maintain and ensure system availability by checking on logs
  • Record events and problems and their resolution in ticketing system
  • Provides follow-up on issues or escalation
  • Direct unresolved issues to the next level of support personnel
  • Monitoring, maintaining and enforcement of IT policies including access control, security patches, anti-virus and system updates.
  • Respond and attend to any IPS, Firewall, Network equipment alarm and ensure resolution, mitigation and/or escalation to vendor if necessary.
  • Ensures customer satisfaction throughout the service delivery transaction.

Maintain IT Operations & System/Network Appliance Maintenance

  • Monitor and rectify IT system operation to be in place in accordance with firm policies and procedure.
  • Checks and release on held emails, and potential malicious emails received by users.
  • Ensure round the clock availability of remote access solutions such as Email Services & VPN to remote users
  • Provide prioritized support for VIP users (management staff)
  • Provide efficient IT support for overseas offices. This includes managing some of the systems, account creations, and first level Support when required.
  • Account creation for users to log on to system. These systems vary from Active Directory, 2FA, email address, etc.
  • Roll out of programs, security patches, application updates and configuration changes to all computer objects in the organization.
  • To maintain IT system and monitor relevant security appliances for possible cyber security violations.

Operational Risk

  • Conduct regular security review and audit checks on the IT Systems (laptops/desktops)
  • Address and patch potential security vulnerabilities

Documentation & Procedure Manual

  • Prepare and maintain SOP and systems documentation

Qualification

Diploma in Computer/ IT Technology or relevant discipline

Experience

  • Minimum 3 to 5 years of relevant experience in IT helpdesk support
  • Strong technical and troubleshooting skills in Microsoft server admin and Office 365 and Active Directory
  • Familiar with basic networking e.g. DNS, DHCP, TCP/ IP
  • Basic knowledge of cloud computing liked Azure and AWS will be an advantage
  • Possess good interpersonal skills with the ability to work well in a team
  • Good communication skills and passion to learn
  • Ability to multi-task and meet deadlines·      
  • Flexible to work on schedules (after-office hours and weekends) or on-call when required

Must have skills

2 years AWS experiences

Others

Must be able to perform duties/services at client side

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At Cloud Kinetics, we believe that the right digital strategy can help companies increase their competitive advantage and enhance customer experience. That is where we have built our core expertise. As a certified MSP, we tirelessly work towards accelerating our clients’ business transformation journeys by using cutting-edge platform-driven services. We do this in an agile, responsive and scalable manner, ensuring a significant positive impact on business with minimal disruption. Feel free to Contact our Cloud Experts for a non-obligatory discussion. Write to us at contactus@cloud-kinetics.com