Secure your future with Infofabrica: A great place to learn and grow your career! At Infofabrica, every employee makes a difference. Here, you have the opportunity to learn new skills, apply your expertise, explore local and global challenges, and solve complex technology issues with creative solutions and work with diverse teams. You are part of a team that drives change and delivers results. Our success is a direct result of our people.
We are looking for a competent IT HelpDesk Support to provide level 1 end-users support on IT services. You will answer queries on services, and offer advice to resolve them. If you’re computer-savvy and enjoy supporting customers, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude, and able to communicate effectively to understand the problem and explain its solution.
- Serving as the first point of contact for customers seeking general enquiries on IT services
- Provide basic customer and technical assistance over the phone, chat or email
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record events, problems and their resolution in ticketing system
- Follow-up and update customer with the status and information
- Share any feedback from customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Generate operational report for customers when needed
- Proven experience as a helpdesk support or other customer support role
- Basic knowledge of computer desktop, mobile devices, and software
- Ability to diagnose and resolve basic technical issues
- Good analytical skills with passion to learn
- Proficiency in English and excellent in communication skills
- Customer-oriented and cool-tempered
- Flexible to work on schedules (after-office hours and weekends) or on-call when required
Education & Experience:
- Applicable helpdesk or technical support experience.
- Fresh graduates from ITE/Polytechnics are welcome to apply.
For Interested candidates, who wish to apply for the IT Helpdesk Support position, you may send in your resume to firstname.lastname@example.org.
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