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Job Category: IT Software
Job Type: Full Time
Job Location: Chennai India
  • Member of 24×7 Cloud Managed Cloud Support Services Team.
  • Working on escalated/production issues and providing solution adhering to the SLA.
  • Guide L2/L1 engineers & work alongside for troubleshooting.
  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Should be knowledgeable in Server Administration (Windows/Linux).

Qualification

B. Tech/MCA

Experience

6 to 9 Years

Must have skills

  • Should be knowledgeable in Server Administration (Windows and/or Linux)
  • Strong SQL/Windows administration experience preferably with certification
  • Strong Database administration experience preferably with certification
  • Web server configuration, fine tuning and management
  • AWS Cloud certifications – Associate / Professional level
  • Experience working on Cloud computing, DevOps, CI/CD
  • Guiding juniors to perform their role effectively

Good to have skills

  • Excellent oral and written communication skills
  • Intermediate++ – Windows & Linux
  • Customer interaction experience
  • Strong networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
  • Experience working on Scripting languages
  • Exposure to Automation, DevOps
  • Experience working on ticketing system
  • Familiar with ITIL processes
  • Should be flexible to work in rotational shifts

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At Cloud Kinetics, we believe that the right digital strategy can help companies increase their competitive advantage and enhance customer experience. That is where we have built our core expertise. As a certified MSP, we tirelessly work towards accelerating our clients’ business transformation journeys by using cutting-edge platform-driven services. We do this in an agile, responsive and scalable manner, ensuring a significant positive impact on business with minimal disruption. Feel free to Contact our Cloud Experts for a non-obligatory discussion. Write to us at contactus@cloud-kinetics.com