Tiered Services Model
Monitoring & Notification; IT Ops & Support; Reporting & Optimization
Monitoring & Notification
Arcus monitors cloud resources , notifies CK team and customer . Alerts on budget, security, inventory
Complete Managed services including new provisioning, backup ops, restore actions on failure.
24x7 Operations team in dedicated NOC facility. SLA-driven response.
Reporting & Optimization
Custom inventory & policy-tracking reports, cost optimization recommendations based on utilization trend .
Self-service management platform to view/track and manage your cloud assets, spend and resource health
Via online ticketing & email. 24x7 Access to CK Support staff online.